Ordering and Payment
Q: What payment methods do you accept?
A: We accept payments via PayPal and major debit and credit cards. Bacs transfer* and cheques** are acceptable.
Q: What are your delivery charges?
A: The cost of our UK delivery is Free. Shipping costs to international destinations are charged according to the shipping address and size of order. All shipping costs must be confirmed before the order is processed.
Q: Can I amend my order?
A: You can amend your order any time before check-out, but once your order has been placed, it cannot be changed.
Q: Can I track my order?
Q: When will I receive my order?
A: If you're not at home we can leave the parcel in a specific place (if you provide us with information where would you like the parcel to be left) or with a neighbour. The courier will post a card through your door telling you where your parcel has been left. If we can't find a secure place, we'll post a card giving you details of how to arrange a new delivery date or collect your parcel from the parcel force depot.
Q: What is your returns policy?
Q: How long do I have to return my items?
A: In order to receive a full refund you will need the return the items in their original condition within 28 days.
Q: How long will it take for you to refund me?
A: We will process your refund once we have received your items. Please allow at least 14 days for the payment to be credited back to your account. This may take a little longer depending on how long it takes your bank/building society to process the payment.
Q: I bought a pair of shoes at their full price but the day after they went into the sale – can I get the difference refunded?
If you have any other questions please do not hesitate to contact us by filling in the contact form at the CONTACT section.